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Contact details for support
Even a high quality product can cause problems.
In this case you have the possibility to send your complaint to us. Please fill out the form below for support, fields with * are mandatory.
Alternatively, you can download an editable PDF, edit and
- send by e-mail to service@herose.com
- print out to send it by fax to +49 4531 509-9285
Protecting your personal data is important to us. Please read our privacy policy.
Thank you, your HEROSE service team
Service contact:
+49 4531 509-500
Mon-Thu 7:00-16:00, Fri 7:00-12:00
Declaration of Privacy Policy
We only use your personal data to process your service case. This also includes contacting you by telephone or e-mail. We electronically store and process the data while we are processing your service case. Once the service case is completed, we will delete your personal data upon the expiration of the statutory retention periods. We will not share your data with third parties. We only use your data internally in service processing. All relevant contact data of the company, including the contact data of our data protection officer, can be found in the comprehensive privacy statement on our homepage. You have a legal right to request information regarding the data stored about you by us free of charge. You are also entitled to request that inaccurate data be corrected. In addition, you may be entitled to request that your personal data be deleted. If you believe that the processing of your personal data violates applicable data protection regulations, you are entitled to file a complaint with a data protection regulatory authority.
